Overview
Agentforce is Salesforce’s next generation agentic AI platform empowering businesses to build, deploy, and manage intelligent AI agents that augment employees and delight customers. Fully embedded in the trusted Salesforce ecosystem, Agentforce brings digital labor to every workflow across sales, service, marketing, commerce, and more acting autonomously using your existing apps, data, and logic.
Key Benefits
True Enterprise Integration
Connect AI agents across Salesforce from Customer 360 and Data Cloud to Flow automation and MuleSoft APIs for unified, real-time access to trusted business data.
Autonomous Operation with Oversight
Powered by the Atlas Reasoning Engine and Einstein Trust Layer, Agentforce AI agents reason, plan, and act safely with dynamic grounding, zero data retention, and built-in compliance oversight.
Intelligent Automation at Scale
Accelerate operations with no-code Salesforce Flow integration, automating complex workflows like loan approvals, student enrollment, and patient intake for faster, smarter results.
Secure, Compliant, and Human-Centered
Ensure enterprise-grade security, HIPAA and financial compliance, and governed AI operations while enhancing customer and employee experiences through instant, proactive, self-service support.
Why Choose NJC Labs?
Holistic Assessment & Roadmapping
We analyze your business processes, data sources, and customer workflows to design agent strategies that deliver measurable impact.
Tailored Agent Development
Whether deploying pre-built accelerators or designing bespoke agents, we deliver AI tailored to your workflows and customer journeys.
Innovation Lab Advantage
Accelerators for Finance, Higher Education, and Healthcare giving you ready-to-use solutions for faster project delivery.
Deployment, Training & Scaling
From pilot to enterprise deployment, we guide rollout, performance tracking, and continual refinement improving efficiency and ROI over time.
Our Approach
Readiness Check:
Evaluate your systems, data, automation tools, and team capability.
Use-Case Prioritization:
Pinpoint high-value opportunities in service, sales, operations, or internal support where AI agents deliver ROI fast.
Agent Strategy:
Define roles from Service Agents to Campaign Optimizers with the right balance of pre-built accelerators and bespoke design.
Configuration & Integration:
Leverage Agent Builder, Prompt Builder, and MuleSoft APIs to connect workflows across Salesforce, ERP, EHR, and core systems.
Trust & Governance:
Embed the Einstein Trust Layer and observability dashboards for compliance, transparency, and control.
Controlled Launch:
Test AI agents in real-world workflows, capturing impact and performance insights.
Command Center Monitoring:
Refine behavior, adjust actions, and improve efficiency with continuous feedback loops.
Enterprise Rollout:
Expand AI agents across departments and customer channels for maximum impact.
Enablement & Growth:
Train teams, ensure adoption, and continuously scale agents into new processes, regions, and markets.
Get In Touch
Ready to bring AI agents into your business with Agentforce? Partner with NJC Labs for industry-proven expertise, seamless integration, and faster time to value.
