Digital Transformation for Retail with Mulesoft and NJC Labs
Shopper behavior is changing the retail landscape, leading brands to focus on operational excellence and adopt headless commerce. This approach aims to integrate systems smoothly, create unique customer experiences, and enter new markets.
MuleSoft is leading the way in digital transformation for retail by unifying systems for a complete customer view, improving operations, and providing personalized, seamless omnichannel experiences.
Changing market conditions
75%
of shoppers changed brands
Rising consumer expectations
88%
desire expanded
customer engagement
experiences
Personalizing touchpoints
66%
feel they are treated
like a number
Revolutionising Retail with NJC Labs
NJC Labs integration solutions unify customer data, optimize inventory management, streamline supply chains, and deliver personalized marketing for retailers, all of which are essential for thriving in the modern retail environment.Â
Retailers often deal with fragmented customer data from e-commerce, CRM, POS, and social media systems.MuleSoft integrates systems to provide a unified view, improving customer understanding, personalized marketing, and service quality.
Retailers strive for a consistent shopping experience across channels. MuleSoft connects systems for accurate inventory and personalized in-store recommendations, enhancing customer satisfaction.
Real-time data is vital for quick decisions in retail. MuleSoft enables real-time integration, helping retailers adjust prices, manage supply chains, and stay competitive.
Effective inventory management is crucial. MuleSoft integrates sales and supply chain data for better demand forecasting, efficient stock management, and reduced waste, boosting profitability.
MuleSoft connects logistics, suppliers, and internal systems, improving visibility and communication. This leads to faster deliveries, lower costs, and better customer experiences.
MuleSoft integrates customer data from various sources, enabling personalized marketing and tailored recommendations. This improves the shopping experience and boosts customer retention and value.
Future-Proofing Retail with Data Cloud & AI
We strive to seamlessly integrate systems with our expertise in retail while Data Cloud centralizes information. Einstein AI provides predictive insights, and Composer automates workflows. RPA handles routine tasks, and IDP enhances document processing. Together, these technologies optimize efficiency, personalization, and the overall customer experience.
AI Adoption
95%
report that integration issues impede
their AI adoption
Generative AI Impact
86%
of IT leaders believe that generative AI
will have a prominent role at their
organizations in the near future
Saves Time
77%
of organizations save 2 or more hours
a week through automation
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