Overview
NJC Labs offers a comprehensive tiered application support model to ensure the smooth operation of your MuleSoft systems. Our 24/7 end-to-end support services are designed to handle critical systems, providing continuous monitoring, incident management, and resolution to maintain business continuity and address any anomalies promptly.
Key Benefits
24/7 Support
Receive around-the-clock support from a dedicated team of technical experts.
Proactive Monitoring
Continuous application monitoring to detect and address issues before they impact your business.
Structured Support
Benefit from a structured support model with clearly defined tiers for efficient issue resolution.
SLA-Driven Service
Enjoy reliable support with Service Level Agreements ensuring high standards and accountability.
Why Choose NJC Labs?
Access experienced and certified MuleSoft professionals for effective support and resolution.
Rely on our ITIL-compliant, KPI-driven support model for uninterrupted business operations.
Gain confidence with professionally articulated SLAs and governance mechanisms.
Benefit from a tiered support approach that covers all levels of issue complexity.
Our Approach
Basic Troubleshooting
Handle basic application failure incidents with activities like application troubleshooting and bug reporting.
Performance Monitoring
Monitor and report on performance, throughput, and load development.
Tooling and Change Requests
Identify additional tooling needs and issue change requests as necessary.
Application Troubleshooting
Address more complex issues not resolved at Level 1.
Defect Resolution
Identify root causes and resolve defects, including fixes during implementation and promotion to production.
Platform Issues
Access our Platform Architect for any Anypoint Platform environment issues.
Technical Maintenance
Conduct deep technical maintenance and resolve defects by simulating real scenarios.
Bug Fixing and Performance Tuning
Perform bug fixing, performance fine-tuning, regression testing, and development escalation.
Change Management
Manage changes and ensure smooth transitions within your development environment.
Get In Touch
For reliable and efficient MuleSoft application support, partner with NJC Labs. To discuss your support needs or get more information, contact our support team at hello@njclabs.com.
