Role Overview
We are looking for an experienced Senior Salesforce Service Cloud Developer to design, develop, and enhance Salesforce Service Cloud solutions that improve customer support operations. The ideal candidate will have strong hands-on development expertise, deep knowledge of Service Cloud features, and experience delivering scalable enterprise applications.
Key Responsibilities
- Design, develop, and deploy Salesforce Service Cloud solutions using Apex, Lightning Web Components (LWC), Visualforce, Flows, and Salesforce APIs.
- Configure and customize Service Cloud features including Case Management, Service Console, Omni-Channel, Knowledge, Entitlements, and Milestones.
- Develop integrations between Salesforce and third-party applications using REST/SOAP APIs, middleware, and platform events.
- Build reusable components and maintain high-quality, scalable code following Salesforce best practices.
- Collaborate with business analysts, solution architects, QA teams, and administrators to deliver business requirements.
- Participate in technical design discussions and provide implementation recommendations.
- Troubleshoot production issues and optimize system performance.
- Perform code reviews and ensure compliance with coding standards and security best practices.
- Support deployment activities using Salesforce DevOps and CI/CD tools.
- Mentor junior developers and contribute to technical knowledge sharing.
Required Skills & Qualifications
- 7+ years of Salesforce development experience.
- Minimum 4+ years of hands-on experience with Salesforce Service Cloud.
- Strong expertise in Apex, Lightning Web Components (LWC), Visualforce, SOQL, SOSL, and Salesforce APIs.
- Experience configuring Case Management, Omni-Channel, Service Console, Knowledge, Entitlements, and Milestones.
- Experience integrating Salesforce with external systems using REST/SOAP APIs and middleware platforms.
- Strong understanding of Salesforce security, sharing rules, profiles, permission sets, and governor limits.
- Experience using Git, Salesforce DX, Copado, Gearset, or similar DevOps tools.
- Excellent debugging, analytical, and problem-solving skills.
- Strong communication and collaboration abilities.
Preferred Qualifications
- Salesforce Platform Developer I certification (required).
- Platform Developer II and Service Cloud Consultant certifications are preferred.
- Experience working in Agile/Scrum environments.
- Exposure to Einstein AI, Agentforce, Experience Cloud, or Field Service.
- Knowledge of CI/CD pipelines and automated testing.